A handshake in a sales meeting or a brick-and-mortar store is not just a simple greeting: It’s a way of showing your customer or client that you are present, honest, engaged, and that they have great value to you and your organization. How does a company offer that same handshake online or over the phone?
Does your organization struggle internally to offer even basic customer care? Do you want to engender lasting loyalty in your target customer, without breaking the bank, but you just can’t seem to make it happen?
Do you have the desire to create the world-class customer service of companies like Zappos and Apple, but you don’t know where to start or how to support that initiative?
Tomer Regev’s Handshake keynote is the perfect place to start!
With years of experience in helping businesses evolve from barely interacting with the customer online, to offering loyalty-building world-class customer service experiences, Tomer has the knowledge and tools you need. He can help your organization not only to grow sales and build brand loyalty, but also to develop a corporate culture of pride and enthusiasm around putting customer care in the spotlight for every department from IT to sales!
How to Elicit Customer Loyalty in the Internet Age
We live in an era of rapid change in technology & knowledge gathering. Customers arrive at our doorstep or our websites well-researched, knowing what they want, and expecting good service, with swift downloads or timely doorstep deliveries. With some online service industries, the handshake is done entirely via screens and the whole transaction occurs online.
In internet businesses and the online face of brick-and-mortar companies, the virtual handshake must make an impression as strong and meaningful as the traditional in-person handshake does in your storefront.
The virtual handshake with your customer needs to be memorable, trustworthy, and a relationship builder. That means your IT, Marketing, and Sales groups need to be on the same page with the organizational goal of offering world-class customer service…they need to be working together to create a seamless, corporate-wide handshake to assure your customers they are your top priority. This is the handshake of heroes and it should project “Whatever it takes, I am here to save you”. Any other handshake is just not worth making.
Tomer uses humor, entertaining examples, and real-world experience to teach your teams and give your customer service heroes the tools they need to:
- Understand how the internet affects customers’ perception.
- Practice the internal handshake between teams, so that the customer feels that every employee, every interaction, is geared toward them.
- Spin negative experiences into positive ones, becoming the hero who saves the day!
- Bring a personal story into your sales message to really connect with customers.
- Design marketing and customer service efforts that cost a buck, but are a bucket-list item for your customer.
- And yes! Tomer also has 5 tips to make your in-person handshake reflect that same dedication to customer service!
Are you ready to build an organization of customer service heroes? Tomer Regev would love to show you how to build an online handshake that creates brand loyalty and exceptional customer satisfaction.